OVERVIEW
Knox County Hospital serves the Knox City District in rural Texas, operating a hospital, nursing home, and clinics across four locations. In 2021, they partnered with Syntrio to support their expanding technology needs and ensure long-term infrastructure resilience.
Today, the hospital is a fully managed IT customer, with 14 servers, 116 workstations, managed phone systems, and secure wireless connectivity across all sites. With a proactive approach and regular on-site support, Syntrio delivers hands-on service and 24/7 monitoring, allowing Knox County Hospital to focus on delivering excellent patient care with confidence in their IT foundation.
CASE STUDY SNAPSHOT
THE CHALLENGE
As healthcare regulations evolved and digital systems became increasing critical to care delivery, Knox County Hospital recognized the importance of strengthen its IT environment. Already mindful of compliance and security best practices, their leadership sought a more centralized and proactive solution. They wanted to ensure their infrastructure could scale with demand while maintain consistent uptime and data protection. After witnessing other regional hospitals impacted by cybersecurity incidents, they took steps to safeguard their own systems. Rather than wait for problems to arise, they chose to act early and seek a partner who could help future proof their network.
THE SOLUTION
Syntrio implemented a fully managed IT services solution tailored to healthcare operations. This included oversight of servers, workstations, phone systems, firewalls, and wireless access points across all four locations. Syntrio also became the hospital’s primary internet provider, introducing 24/7 monitoring and secure, centrally managed infrastructure.
To support both on-site needs and remote access, we provide regular in-person visits, ensuring fast issue resolution and hands-on service. With this strategic partnership, Knox County Hospital gained the tools and support to maintain compliance, improve reliability, and plan confidently for future growth.
THE RESULTS
2. Resilient, Redundant Connectivity: By adding Syntrio as the primary managed service provider, the hospital now benefits from improved network stability and support mission-critical systems.
3. Proactive Infrastructure Management: Switches, firewalls, and wireless access points are now centrally managed, ensuring a secure, scalable, and well-maintained IT environment.
“Partnering with Syntrio for I.T. services gave us peace of mind. They keep an eye on our network so we can focus on the patients who need us the most.” - Stephen Kuehler, Administrator/CEO